CHQEL FAQ

(Frequently Asked Questions)

1. What kind of products does CHQEL offer?
CHQEL specializes in handmade bags including elegant evening bags, shoulder bags, and baby care bags. Our products are crafted with high-quality materials and designed to combine style and functionality.

2. How can I place an order?
You can browse our products on our Shopify store and add your favorite items to the cart. Follow the checkout process to complete your purchase securely.

3. Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs vary depending on the destination. Please refer to our Shipping Policy for detailed information.

4. How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. Typically, domestic orders ship within 3-7 business days, while international shipping may take longer.

5. Can I track my order?
Yes! Once your order is shipped, we will provide you with a tracking number via email so you can monitor your package.

6. What is your return and refund policy?
We accept returns within 14 days of delivery if the product is unused and in original condition. Please contact our customer service team at chqelofficial@chqel.com to initiate a return.

7. Are your products handmade?
Yes, all CHQEL bags are carefully handmade by skilled artisans to ensure top quality and unique design.

8. How do I care for my CHQEL bag?
To keep your bag looking its best, avoid exposure to excessive moisture or direct sunlight. Clean gently with a soft, dry cloth.

9. Can I customize a CHQEL bag?
Currently, we do not offer customization services, but stay tuned for future updates!

10. How can I contact CHQEL customer support?
You can reach us anytime at chqelofficial@chqel.com or call us at +1 346 210 2870. We’re here to help!