Frequently Asked Questions (FAQ)

When Will I Receive My Tracking Number?

It typically takes 3-7 business days for a tracking number to be issued. Allow 3 to 5 business days for the tracking details to be updated. If you haven’t received your tracking number within 5 business days, please email us. Additionally, if your tracking status shows as "not available" 3 to 5 business days after receiving your tracking number, please contact us by email.

 

What Is the Estimated Shipping/Delivery Time?

Orders generally take 3-5 business days to process. Once loaded onto the plane by the courier, delivery times are approximately 4-21 days within the United States and 12-21 days for international shipments. Please note that customs delays and other unforeseen circumstances may occur, and delivery times may extend during the holiday season.

 

Tracking Your Shipment

You will receive an email with tracking information 3-7 days post-purchase.

 

What Should I Do If The Product Arrives Damaged?

We replace items only if they arrive defective or damaged. You will need to submit photographic evidence of the damage to initiate a replacement.

 

Can I Receive a Replacement for a Damaged Item?

Yes, you can request a replacement within 7 days of receiving the item. Upon confirmation of the defect, we will send a replacement your way.

 

Contacting Us

If you have any questions that are not covered in this FAQ, please feel free to contact us by email. We will do our best to respond to all inquiries promptly.